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Adobe and Solutions for Government

Health and social services

Today, acquiring the information that health and social services agencies need to do their jobs involves extensive paperwork, and even electronic data is buried in legacy, stovepiped systems that aren’t able to work together. As a result, it takes far too long to deliver benefits to the people who need them the most. As well, many citizens may not even be aware of the benefits to which they’re entitled, so getting that information into the public’s hands through a variety of devices and platforms is essential. But while many efforts have been made to offer online, self-service options, adoption to date has been frustratingly slow.

As technology continues to evolve, government agencies have recognized their responsibility to serve all their constituencies — citizens, businesses, and other agencies — with electronic processes that:

  • Extend to all participants at their convenience, with no need to purchase and manage proprietary applications
  • Comply with increasing requirements for security, records retention, enterprise architecture, and accessibility
  • Deliver useful information that engages constituents, improves response times, and reduces agency costs

Increase adoption of self-service processes with rich Internet applications and intelligent forms that can be used anywhere, anytime, through any medium.

Streamline approvals, correspondence, and case management with certified Intelligent Documents that verify authenticity and protect confidentiality.

Create dynamic, online meeting and learning environments for real-time collaboration and to comply with continuing training requirements.

Why Adobe?

With Adobe solutions, agencies can develop online applications that guide constituents through self-service processes, using familiar Adobe® Reader® and Adobe Flash® Player software, to reduce a significant barrier to adoption. Enhanced security capabilities better assure the privacy, authenticity, and integrity of personal information transmitted online, addressing another key hurdle. Applications can also be quickly and easily modified, providing agencies with the flexibility they need to respond to frequently changing eligibility requirements. And integration with back-end systems reduces processing time dramatically so staff can make better, more timely decisions and those in need can get answers — and benefits — faster.