Value Added Technology Solutions

Business Continuity Services

Hardware Service & Maintenance Programs:  Compar’s hardware service and maintenance programs are designed to maintain and support hardware throughout the product lifecycle.  Utilizing both the manufacturer’s warranty programs, and customized contract maintenance and support programs, the Compar Service Group provides the broadest range of service and support options available.

On-site Service & Repair:  On-site service and repair programs provide rapid response, reduce potential downtime, and eliminate potential logistics concerns.  Customers deal with a dedicated service rep, a single point of contact for all service related items.  

Local Pickup & Delivery:  Local pickup and delivery eliminates shipping and freight cost, increases delivery response times, eliminates logistics problems including lost or misplaced packages, and eliminates shipping and handling damage.

Re-imaging Services:  Restore to original image load.  Re-imaging service restores the hard drive disk image to original image load, either factory load, or “Gold” customer image.  Re-imaging service is included on all warranty service repairs and all service repairs covered by a service and support contract.

Notebook / Laptop Maintenance & Service: 
Compar is a full line ASP for HP, Lenovo/IBM, and Toshiba, servicing mobile platforms as well as traditional desktop computers and servers.  As a regional service depot providing notebook/laptop service and repair, the Compar Service Group is nationally recognized for quality and customer service. 
 
Data Backup & Recovery:  From simple disk backup and restore, to full emergency disaster data recovery.  Compar partners with Lenovo/IBM, HP, and On-Track providing a broad range of backup and recovery options.

NEC, HP, Lenovo / IBM Monitor Service & Exchange Program:  Compar offers our customers the ability to quick swap defective NEC and Lenovo/IBM monitors, both CRT’s and LCD’s.  The speed and flexibility of these programs provides a significant benefit to Compar customers by shortening downtime and reducing support costs. 

Project Management, Rollout / Deployment Services:  From project conception to system retirement, Compar provides management, rollout, and deployment services through the entire product life-cycle.  This is start to finish consulting and management through a single point of contact. 

Equipment Trade-in Program Including Recycling & Disposal:
  A service solution that provides an important component in seamless project management.

Consulting, Demo & Evaluation Programs:  The critical first step in understanding need and matching the correct solution.

System Upgrades: Compar offers system upgrade programs to enhance product capabilities and extend product life cycle.

Implementation & Deployment Services

Hardware & Software Installation:  Hardware installation and configuration options include hardware option and accessory installation, system configuration, server configuration and installation, burn-in testing and diagnostic testing.  Software installation options include software installation and software configuration, OS installation and configuration, and application installation and configuration.
 
System Upgrades:  Compar offers system upgrade programs to enhance product capabilities and extend product life cycle.

System Configuration & Integration

Disk Duplication & Disk Imaging: Services include disk replication with a standard “Gold” disk image.

Imaging Consultation, Creation, & Deployment:  Image consultation and image creation options refine the process of configuring the operating system and connectivity options, as well as installing applications using a standards based process that simplifies deployment.

Disk Wiping & Data Destruction:  Disk wiping to pre-determined DOD standards ensures compliance and complete integrity, whether the system is being re-deployed, retired, or re-cycled.

Asset Management, Tracking & Database Administration:
  Compar provides asset management services including asset tagging, database creation and population, tracking, and database administration.  These services typically provide a significant cost benefit to our customers and pay back in terms of real dollars saved in deploying and managing assets.

Asset Tagging:  Compar pre-tags product with customer supplied asset or property tags prior to delivery and deployment.

Logistics Services

Local Pickup & Delivery:  Local pickup and delivery eliminates shipping and freight cost, increases delivery response times, eliminates logistics problems including lost or misplaced packages, and eliminates shipping and handling damage.

“To the Desk” Delivery & Installation Programs

Project Management:  From project conception to system retirement, Compar provides management, rollout, and deployment services through the entire product life-cycle.  This is start to finish consulting and management through a single point of contact. 

Shipping, Freight, & Insurance Programs

Local Warehouse Storage:  Short and long term storage allows delivery scheduled to meet deployment timetable.

Warranty Activation Service:  Based on deployment date.

Battery Recycling & Disposal:  Battery disposal is a growing problem for a lot of companies.  Compar alleviates this issue by providing battery recycling and disposal on all battery products sold or included with the system.

Redeployment Services:  Whether simply providing labor assistance, or handling an entire redeployment project, Compar offers options and services covering a broad range of redeployment scenarios.

Project Management:  Start to finish project management services including consultation, hardware evaluation and testing, procurement, imaging, warehousing, logistics, deployment, asset management, training, hardware service and maintenance, life-cycle management including technology refresh, equipment trade-in, hardware refurbishing, recycling and disposal.